Support

We’re here to help.

When writing, if you can, tell us which device you use, the app version (in Profile) and what happened. It speeds things up a lot.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On iPhone, go to Settings → your name → Subscriptions → NoteBible and tap cancel. Access continues until the end of the period already paid. Cancelling during the free trial, at least 24 hours in advance, avoids any charge.

How do I request a refund?

App Store refunds are handled directly by Apple at reportaproblem.apple.com. If you need help with the request, write to us.

I lost my notes. What now?

If you have an account (Apple, Google or email), your notes are synced: just sign in again with the same login and everything comes back. If you used the app without an account and reinstalled it, write to us as soon as possible and we’ll try to help.

The transcription has errors. Is that normal?

Transcriptions and organized versions are generated by artificial intelligence and may contain inaccuracies, especially with low audio or many voices. The original text is never replaced — you can always view and edit it. Recording closer to the sound source improves results a lot.

Is my data safe?

Yes. Your notes are yours: we don’t sell data, we don’t show ads and we don’t use your content to train AI. Details are in our Privacy Policy.

How do I delete my account and data?

In the app, go to Profile → Account → Delete account. This permanently erases your notes, audio and data from our servers. You can also request deletion by email.

Notifications aren’t arriving.

Check Settings → Notifications → NoteBible to make sure notifications are allowed. In the app, under Profile, you can adjust the times and frequency of reminders and remembrances.

I have a feature suggestion.

We love suggestions — a good part of the app was born from them. Send it to suporte@notebible.com.br.